Helpdesk & Support Solutions

Tickets

Email

Phone

Stop settling for ordinary, unresponsive IT Support. Your business deserves a dependable IT Company that puts your needs first.

Through ticket submission, email and call center, our Help Desk delivers an unparalleled user experience. Our expert technicians make sure they care about your employee’s or clients as much as you do. Calls are answered in the first minute and 75% of tickets are resolved without any escalated involvement.

Remote Support

We have your best interest in mind, instead of calling and scheduling an onsite visit, our engineers can help your users remotely. With our remote support services, we have the capability to immediately assess and address your users’ desktop, server, and network issues. That goes without saying that In case of emergency, we can also schedule a MIS team member to help you onsite.

Point of Sale Support

Receiving error codes, payments not processing, or perhaps your kitchen printer not printing correctly? These are just some of the issues hospitality faces daily, causing downtime and loss of sales. We offer 24/7 POS Support so you can get your business back up and running quickly and efficiently. Support available for several POS software solutions, including, but not limited to, Micros, Infogenesis, HP, DirecTouch, NCR Counterpoint, and more.

MIS Onsite Support

We understand that unexpected and unanticipated IT issues can arise and sometimes they cannot be resolved remotely, that is why we offer same day Onsite Support in Central, East, Mid and West coast of the United States.MIS Onsite Support includes but not limited to the following:• Network Support.• Local Area Networks (LANs) Support.• VPNs Support.• CISCO Routers, Switches, Wireless Access Points (WAPs) and Firewalls Support.• Routers, Switches, Wireless Access Points (WAPs) and Firewalls Support.• Microsoft Windows based Computers and Laptops Support.• Mobile Devices Support.• Microsoft Windows Servers Support.• Microsoft Exchange Servers Support.• CISCO IP Telephony.• IP Telephony.• Remote Offices and Mobile Users Support.• Cabling.