Property Support has partnered with industry-leading MDM cloud solutions to bring you the most comprehensive service offering available.
Our years of experience with MDM in the enterprise environment saves you time and money during the setup and implementation, giving smaller organizations the resources available to enterprise businesses, and larger companies the resources and cost savings they need to complete a project in time.
Mobile Device Management options:
Implementing at an Enterprise Level
Our MDM Implementation will take you through the setup of an MDM environment to ensure each everything is configured and aligned with your organizations’ goals. We will take best practices in both MDM and end-user support to accomplish your goals while providing end users a seamless support experience.
We will perform a analysis, create a design and layout, provide a project plan with timelines, align support resources with DEP vendor as needed, setup and configure policies and compliance for MDM, MAM and MCM, coordinate support for assimilation services setup, EMM setup and best practices, provide training and documentation, and test devices in your environment.
Beyond Enterprise Mobility Management
We offer 24/7/365 access for end-user support of your MDM services on your wireless devices, as well as administrative support for the environment.
Through ticket submission, email and call center, our Help Desk delivers an unparalleled user experience. Our expert technicians make sure they care about your employee’s or clients as much as you do. Calls are answered in the first minute and 75% of tickets are resolved without any escalated involvement.
End-user support includes:
- User account creation
- Device enrollment/de-enrollment, compliance issues, and email issues.
- locate a device, application push, wipe or selective wipe, and lost/stolen workflow.
- MDM application navigation and lock/unlock devices.
Administrative support includes:
- Environment changes and reporting.
- Location group creation
- Application management and document management.
- Policy change and push.
- New device testing and containerized testing
- Technical support